Privacy policy
Mooncare is committed to securing customers' personal information by using appropriate measures so that all information provided by customers is secure and protected from unauthorized access. The privacy policy may be changed or supplemented from time to time to suit service developments as well as changes in the Vietnamese legal system.
1. Purpose of collecting information
- Provide services and information according to customer requests
- Notify promotions or benefits that customers enjoy
2. When will Mooncare collect personal data?
Mooncare may collect personal data from customers when:
- Customers register to use Mooncare's services
- Customers interact with Mooncare via phone calls, face-to-face meetings, emails or communication application platforms
- Customers provide feedback or submit complaints to Mooncare
3. Scope of information collection
Personal data of customers that Mooncare may record includes:
- Full name
- Phone number
- Email address
- Home address
4. Security
Mooncare has appropriate technical and security measures to prevent unauthorized access and damage to customer information. Customer personal information will be collected by Mooncare on a secure server, centrally stored, backed up and encrypted. Information administrators and related staff have limited access and must strictly adhere to security standards.
5. Share information
Mooncare commits not to sell or exchange customer information to any other third party, except:
- At the request of competent law enforcement agencies and this is necessary and appropriate to comply with legal requirements
- Partners who have signed contracts with Mooncare to provide health care services (may be part or all of the information depending on the terms of the contract)
6. Customer rights
- Customers have the right to request Mooncare to correct errors in personal data free of charge via email mooncaresuckhoe@gmail.com or hotline 0789260883
- At any time, customers have the right to request Mooncare to stop using the personal information that customers have provided